FAQs
What is Moissanite?
Moissanite is a lab-created gemstone that closely resembles diamonds but is more affordable and environmentally friendly. It is known for its exceptional brilliance and fire, making it a stunning choice for engagement rings.
How does Moissanite compare to diamonds?
Moissanite is nearly as hard as diamonds (9.25 on the Mohs scale compared to 10 for diamonds), making it a durable choice for everyday wear. It also has a higher refractive index, resulting in more sparkle than a diamond. Additionally, Moissanite is a more ethical and budget-friendly alternative.
Are your Moissanite stones hand-cut or mass-produced?
Our Moissanite stones are hand-cut, ensuring that each piece maintains a high level of craftsmanship and brilliance. We prioritize quality over quantity, allowing for unique, stunning designs.
Can I customize my Moissanite ring?
Absolutely! We offer a custom design option where you can request a unique ring tailored to your specifications. Simply contact us to discuss your ideas, and we’ll work with you to create the perfect piece.
What are the personality-inspired designs?
We have studied 12 distinct women’s personalities and designed a unique Moissanite ring for each. These designs reflect the traits and styles associated with each personality, allowing you to find a ring that truly resonates with you or your loved one.
What is the 13th personality design?
The 13th design is a custom option that allows you to create a ring that reflects your unique personality or style. This design is perfect for those who may identify with multiple personality traits or have specific design preferences that don’t fit within the existing collections.
How did you determine the personality traits for each design?
Our team conducted in-depth research on various personality types and their characteristics, taking inspiration from psychology and fashion trends. Each ring design encapsulates the essence of its associated personality, from elegant and romantic to bold and adventurous.
Can I see the personality descriptions for each ring?
Yes! Each ring is accompanied by a description that outlines the personality traits it embodies. This helps you choose a design that best represents your style or the recipient's character.
What if I identify with more than one personality?
That's completely normal! Many people find that they resonate with multiple personality traits. We encourage you to explore our designs and choose the one that speaks to you the most or consider our custom option to create a ring that combines elements from different designs.
Are the illustrations linked to the personalities?
Yes! Each ring design is paired with a stylish illustration that reflects the personality it represents. These illustrations not only enhance the aesthetic appeal but also help convey the unique character of each design.
How should I choose a ring based on personality?
Consider the personality traits you or your loved one identify with most. Reflect on lifestyle, preferences, and style. You may also want to read through the descriptions provided for each ring to find one that resonates deeply.
What is your making process and timeline?
Our rings are crafted with care and attention to detail, taking approximately 6-8 weeks to complete. This timeline allows us to ensure the highest quality and precision in every piece.
How Much will cost the Delivery?
Free delivery is included and every purchase within Canada.
Do I have to sign during the time of delivery?
Yes, your buying a luxury and breathtaking jewelry so an adult signature is required at the time of delivery.
Do you offer gift wrapping?
All our Jewelry are wrapped in a bed of natural keepsake roses in luxurious gifted packaging.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your ring, you can return it within 30 days for a full refund or exchange, provided it is in its original condition and packaging.
Do you offer resizing services?
Yes, we offer resizing services for our rings. Please contact us within 30 days of your purchase, and we will assist you with the resizing process.
What payment options do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways to ensure a smooth checkout experience.
How long does shipping take?
Shipping times vary based on your location and the shipping method chosen at checkout. Typically, you can expect delivery within 5-10 business days for domestic orders. We also offer expedited shipping options.
Can I see a video of the ring before purchasing?
Yes! We provide videos of our Moissanite rings, showcasing their brilliance and beauty from different angles. Please visit the product page for each ring to view the available videos.
Do you have physical Store?
Currently Jems & Juliette is online-only business offering stunning jewelry at your fingertips.
What does handcrafted mean to Jems and Juliette?
At Jems and Juliette handcrafted means each piece is specially made just for you by hand by traditional tools and techniques
How can I contact customer support?
You can reach our customer support team through our “Contact Us” page, or you can email us directly at info@jemsandjuliette.ca We’re here to assist you with any questions or concerns.
Need More Help?
If you have any other questions not covered in this FAQ, please feel free to reach out to us. We are happy to help!