Warranty

Free 180 days Limited Warranty

 

Jems and Juliette stand by the quality and craftsmanship behind the products we sell. We do our best to guarantee that your piece arrives in perfect condition Therefore, all of our products are covered by a 180 days Limited Warranty starting from the day when the original order was received. Your original receipt is required for all warranty services. We agree to repair or replace your item which we considered to be damaged due to manufacturing defects. Our warranty protects your jewelry against defects in design, manufacturing, and workmanship.

 

This warranty expressively excludes coverage for excessive wear tear and or physical accidental abuse, loss ( including loss of stone), scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones, and Theft. Repair sizing or service performed by anyone other than Jems and Juliette will immediately void the warranty.

 Eternity Bands Can not be resized.

Warranty Terms

 

The customer will be responsible for the insured shipping fee to send the items back to us. Customers should make sure that items are safely packed before sending them back. Jems and Juliette will not be responsible for any lost or stolen items. Jems and Juliette reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear", as determined by our jewelry professionals. Upon receiving the item, we will examine the Jewelry and determine if is best to repair or replace it ( if required, are free under your warranty).